Business

December 6th, 2011

When you google yourself, what do you find?  What does your electronic footprint look like?  Do you have a personality online? It’s been said if a business doesn’t show up in Google, it doesn’t exist.  Is the same true for people? When deciding whether or not to do business with a new contact, I pay [...]

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November 14th, 2011

The Go-Giver is a short story (120 pages) on the secrets to success in business and in life.  It’s written in the familiar form of a parable like the One-Minute Manager and the E-Myth. If you like business books, it’s definitely a worthwhile read.  The Go-Giver does an excellent job of explaining that which we [...]

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Storage Wars is a reality show on A&E.   The premise is when people stop paying the rent on their storage unit, it goes up for auction.  Bidders can’t enter the unit, but can look in from the door and get a short amount of time to assess what they think the contents are worth.  Then [...]

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“Experiencing higher than normal call volume.” I doubt it.  I think it’s far more likely you laid off customer support personnel in the recession and don’t have the workforce to handle customers any more. If you are frequently “experiencing higher than normal call volume,” I’ll let you in a little secret: that’s the new “normal,” [...]

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June 29th, 2011

Seat Maps Should Airlines show their seat map to customers shopping for tickets?  I’m going to argue they should not.  Not all do (kudos to them), but many have started to show the seat to customers before they buy their tickets.  And what do you think when you see a seat map like this? When [...]

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June 16th, 2011

Rework, by 37signals co-founders Jason Fried and David Heinemeier Hansson, is a series of short essays on business minimalism and how to run a lean, effective, and profitable company. Rework was a really interesting read, even though it could probably be summarized in 3 words: “Less is more.”  Since the chapters are only a page [...]

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