Yesterday I called Wells Fargo in an attempt to make some progress on one of my goals for the year.

I explained to the customer service rep that our house was “severely underwater”, and that I wanted to find out what my options were.

She asked if I’d filed a Damage/Loss of Value claim.

I replied no, and asked what that was.

Turns out, she thought “underwater” meant we were suffering from flood damage.

If only.

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1 Comment on How Out of Touch is Wells Fargo?

  1. Mike says:

    That’s hilarious. I’m very curious to hear of your progress. I’m in a similar situation.

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