Comments on: XM Radio Cancellation Scam http://www.nickloper.com/2010/05/xm-radio-cancellation-scam/ Life, Love, and Adventures in Entrepreneurship Wed, 08 Feb 2012 00:27:33 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: Brett R http://www.nickloper.com/2010/05/xm-radio-cancellation-scam/#comment-35895 Brett R Sat, 28 Jan 2012 02:38:03 +0000 http://www.nickloper.com/?p=1780#comment-35895 I bought a used car in early December with an XM radio. The dealer told me I would need to subscribe as the original owner had used the free 3 month account. I signed up and now one month later I don't find much use for XM radio and contacted SiriusXM to cancel. The first thing I see is that I was never charged the correct amount for service. I signed up for the $14.99 per month service, but I was billed 24.06 once, 48.99 another time, and then a credit for 24.99? Rather than get into the whole mess I just decided to go ahead with the cancellation. The guy tells me he can't cancel my account because its a free trial activate4d by the dealer. I told him the car was 4 yeas old and that the original owner used the free trial SiriusXM offered through the dealership - I'm placed on hold for 5 minutes. Guy come back says he needs my card#. I give it to him and go on hold for another 5 minutes. Guy comes back again and says the account I started was cancelled by SiriusXM because there was a free trial available. I asked why they saw fit to cancel a standing account without contacting the account owner... on hold again. My good friend comes back on the line and says nothing about the account I consider to be my account. Only he can't cancel a free trial. At this point I tell him I have been billed for my free trial, and that I want a credit. On hold again, after 5 minutes I put my phone on speaker and went about my day 10 minutes later the call disconnects. Call back, repeat... Very shady business practices. I will try having an attorney friend write a letter. If it works I'll let everyone know. I bought a used car in early December with an XM radio. The dealer told me I would need to subscribe as the original owner had used the free 3 month account. I signed up and now one month later I don’t find much use for XM radio and contacted SiriusXM to cancel. The first thing I see is that I was never charged the correct amount for service. I signed up for the $14.99 per month service, but I was billed 24.06 once, 48.99 another time, and then a credit for 24.99? Rather than get into the whole mess I just decided to go ahead with the cancellation. The guy tells me he can’t cancel my account because its a free trial activate4d by the dealer. I told him the car was 4 yeas old and that the original owner used the free trial SiriusXM offered through the dealership – I’m placed on hold for 5 minutes. Guy come back says he needs my card#. I give it to him and go on hold for another 5 minutes. Guy comes back again and says the account I started was cancelled by SiriusXM because there was a free trial available. I asked why they saw fit to cancel a standing account without contacting the account owner… on hold again. My good friend comes back on the line and says nothing about the account I consider to be my account. Only he can’t cancel a free trial. At this point I tell him I have been billed for my free trial, and that I want a credit. On hold again, after 5 minutes I put my phone on speaker and went about my day 10 minutes later the call disconnects. Call back, repeat… Very shady business practices. I will try having an attorney friend write a letter. If it works I’ll let everyone know.

]]> By: Bear http://www.nickloper.com/2010/05/xm-radio-cancellation-scam/#comment-28917 Bear Mon, 21 Nov 2011 21:15:48 +0000 http://www.nickloper.com/?p=1780#comment-28917 Went through the same thing when I cancelled by xmradio.... took 4 calls to them, on the first 3 I was disconnected when they kicked me to someone who could help me to cancel. Really the most difficult thing I went though...... Note to Danni above, a great company would just allow you to cancel online as part of your account settings. You can activate a radio this way, seems to me that you should be able to de-activate the same way.... I will never do business with xm, I still get mailings from them 2 years later trying to get me back. Went through the same thing when I cancelled by xmradio…. took 4 calls to them, on the first 3 I was disconnected when they kicked me to someone who could help me to cancel. Really the most difficult thing I went though…… Note to Danni above, a great company would just allow you to cancel online as part of your account settings. You can activate a radio this way, seems to me that you should be able to de-activate the same way…. I will never do business with xm, I still get mailings from them 2 years later trying to get me back.

]]> By: Danni http://www.nickloper.com/2010/05/xm-radio-cancellation-scam/#comment-28539 Danni Thu, 17 Nov 2011 20:20:05 +0000 http://www.nickloper.com/?p=1780#comment-28539 What is funny is how people are talking bad about XMon various boards. I have worked for them since 2008 and if you look online people are talking about how they were "tricked' into a new contract. I know that isn't legit as we never hold anyone to a contract, if you want to cancel all you have to do is call 1800xmradio and we are more than happy to cancel the service for anyone. All you have to do is take the couple mins. to ask. XM is the best co. BY A LONG SHOT that I have ever worked for, they are fair for their customers and to employees as well. Also, if anyone wants a promo all you do is ask us for one..that simple. Right now we offer 6 months for only 25.00 plus tax!! Seriously..what else is that cheap nowadays? What is funny is how people are talking bad about XMon various boards. I have worked for them since 2008 and if you look online people are talking about how they were “tricked’ into a new contract. I know that isn’t legit as we never hold anyone to a contract, if you want to cancel all you have to do is call 1800xmradio and we are more than happy to cancel the service for anyone. All you have to do is take the couple mins. to ask.

XM is the best co. BY A LONG SHOT that I have ever worked for, they are fair for their customers and to employees as well.

Also, if anyone wants a promo all you do is ask us for one..that simple. Right now we offer 6 months for only 25.00 plus tax!! Seriously..what else is that cheap nowadays?

]]> By: Charles Ricco http://www.nickloper.com/2010/05/xm-radio-cancellation-scam/#comment-12542 Charles Ricco Thu, 17 Mar 2011 14:47:48 +0000 http://www.nickloper.com/?p=1780#comment-12542 "XM Radio Cancellation Scam" Great post, I am about to cancell my XM radio because they did away with the only station I listen to (The Strobe) actually I joined XM just for that one station and now it is gone but your post has given me inside information on what to expect and how to deal with it. Thanks “XM Radio Cancellation Scam”

Great post, I am about to cancell my XM radio because they did away with the only station I listen to (The Strobe) actually I joined XM just for that one station and now it is gone but your post has given me inside information on what to expect and how to deal with it.

Thanks

]]> By: Jody and Steve http://www.nickloper.com/2010/05/xm-radio-cancellation-scam/#comment-1549 Jody and Steve Fri, 14 May 2010 14:26:30 +0000 http://www.nickloper.com/?p=1780#comment-1549 Sorry about the hassle. Sorry about the hassle.

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