First rule in business: Make it easy for your customers to pay.
I’ve been an iTunes customer for a long time. When I first set up my account, I had the option of creating an Apple ID or using my AIM login information. Not sure what the relationship was between Apple and AOL, but I reasoned that since I already had AIM set-up, I would just use that. Worked fine for years.
Until last week. When I went to go try and buy a new song I got this message:
“You need to change your account to use an Apple ID. To continue using the iTunes store, you need to update your iTunes account by choosing a free Apple ID.”
So dutifully I hit Update Account and went to the next screen extolling the virtues of an Apple ID. Doesn’t really matter, if that’s going to be the only choice right? But once I hit Continue on that screen, I received this unexpected message:
“An error occurred.”
I’ve “tried again later” three times. Three strikes you’re out.
I discovered Amazon has the same songs, they’re automatically added to your iTunes library, and they don’t charge extra for the “high-demand” tracks. If you buy 100 new songs a year, you could save $30 by buying at Amazon instead of iTunes.
I’m sure this AIM-to-Apple-ID transition glitch will be fixed soon (although I said that last week when I first saw it…), and I’m sure it doesn’t affect that many people, but come on! Turning away customers because you can’t migrate them to your new account system? Poor form.
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I get this, except it when i try to play songs purchased on another computer with the same account. It’s never been an issue for 2 years, and now all of a sudden i cant play half my playlist, hopefully it gets sorted out.